Customer Service Advisor - Bedok
RMA CONSULTANTS PTE LTD Bedok Permanent
Our client, a leading provider of industrial vehicles, is urgently seeking a Customer Service Advisor to join their team.
In this role, you will:
- Manage customer interactions with professionalism and empathy
- Handle inquiries and complaints, and coordinate with internal teams and external contractors
- Prepare quotations and job orders, ensuring timely service and repair of vehicles
- Monitor service quality, update customers on progress, and conduct basic investigations into issues
- Escalate complex cases when necessary
Proficiency in Chinese is required to effectively communicate with Chinese-speaking customers.
Interested applicants are encouraged to apply promptly, as we are shortlisting candidates this week.
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