Customer Service Specialist - Hougang

About the role

We are looking for a Customer Service Specialist at RESSTE HOLDING PTE. LTD., you'll play a vital role in delivering exceptional customer experiences. Based in our Tai Seng North-East Region office, you'll be responsible for resolving customer inquiries and providing solutions to ensure complete customer satisfaction.

Responsibilities:

• Cold calling to potential clients with the list given
• Answering incoming calls and responding to customer emails, chat messages, and other queries in a timely and professional manner
• Listening actively to customer concerns, understanding their needs, and providing tailored solutions
• Troubleshooting issues and escalating more complex problems to the appropriate team or manager
• Maintaining accurate records of customer interactions, feedback, and service recovery actions
• Contributing to the continuous improvement of our customer service processes and procedures
• Relationship building with existing and new customers

Requirements:

• Candidate must possess at least "O" Level or equivalent
• Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and empathetic manner
• Strong problem-solving and critical thinking skills to effectively address customer concerns
• Strong organisational and time management skills
• Bi-lingual in both English and Chinese
• Experience in Property/Real Estate would be an advantage