Order Fulfillment Executive (Customer Service)

• Mon to Fri 8.30am – 5.30pm
• Salary: up to $3,000 - $3,800
• Experience in customer service supply chain

Our client is a leading end-to-end global supply chain solutions and cross border eCommerce provider, offering comprehensive 3PL services. They is looking for a Client Services Executive

GENERAL DESCRIPTION

To solidify business relationships and develop professional rapport with the existing customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with team to give periodic review and evaluation of present accounts.

• Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.
• Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.
• Initiate continuous processes improvement.
• Provide business reports to Management and client on a weekly/monthly basis.
• Might need to participate in Demand planning with the client if the situation calls for.

• Minimum Diploma in Business or equivalent.
• 2 years of working experience in customer service/order management.
• Experience in supply chain, logistics and manufacturing preferred

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)