Head, Care Network Office (Psychologist)

apartmentSBS Transit placeSengkang scheduleFull-time calendar_month30/4/26

Responsibilities:

Mental Health Support & Early Intervention

Identify, assess, and support employees experiencing stress, fatigue, emotional distress, or work-related challenges
Provide individual and group-based support sessions on coping strategies, stress management, and emotional wellbeing (within non-clinical boundaries)
Monitor cases, recommend appropriate interventions, and maintain confidential documentation

Preventive Wellbeing Programmes

Design, implement, and review preventive mental health and wellbeing initiatives
Develop and disseminate mental health education materials for employees

Advisory, Training & Capability Building

Train supervisors and Care Support Officers (CASOs) to recognise early signs of mental distress and conduct supportive conversations
Advise leaders on people management and staff welfare practices
Coordinate with internal and external professionals to address workforce needs

Crisis Response & Post-Incident Support

Provide psychological first-line support following critical incidents
Conduct follow-up support and monitor recovery progress
Escalate emergency cases and advise management, prioritising employee safety

Stakeholder Coordination & Reporting

Liaise with external healthcare providers and community agencies for specialised referrals
Collaborate with internal stakeholders across depots, HR, Safety, Training, and Operations
Prepare monthly management reports with insights and recommendations for continuous improvement

Requirements:

Degree in Psychology, Counselling, or related field
Registered member of the Singapore Psychological Society
Minimum 5 years of professional counselling or mental health-related experience
Prior experience supporting frontline, shift-based, transport, uniformed or safety-critical workforce is highly advantageous
Strong counselling and case management skills
Ability to work under pressure and manage sensitive information confidentially
Resilient, resourceful, and comfortable operating in a fast-paced operational environment
Excellent interpersonal, facilitation, and communication skills
Sound judgement in balancing employee wellbeing with operational requirements

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