Banking Call Center Officer (Shift hours)

Customer Service Officer (Call Centre environment)

Contract: 12 Months (convertible / renewable)

3 months training (Office hours) before starting

Working days: 4 weekdays + 1 weekend

Working hours:

• 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM or 10AM to 7PM or 11AM to 8PM. ($400 shift allowance)

Job Description:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Requirements:

• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office
• Higher Nitec and above

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)