Inbound Call Center Executive (6 months contract)
PERSOL Novena Temporary
5 mins from Novena MRT Station
- Fun and Friendly working environment
- Training provided
- Handle incoming calls promptly and professionally.
- Respond to customer enquiries regarding products, services, policies, or account information.
- Provide accurate information and guide customers through troubleshooting steps when needed.
- Escalate complex issues to relevant departments or supervisors.
- Record all customer interactions and details accurately in the system.
- Follow established workflows, scripts, and service standards.
- Ensure high levels of customer satisfaction and maintain a service-oriented approach.
- Perform follow-up calls when necessary to close cases or provide updates.
- Adhere to confidentiality, data protection, and company compliance standards.
- Minimum GCE "A" level /Diploma/Equivalent qualification.
- Singaporean only
- Prior call center or customer service experience is an advantage but not required (training provided).
- Strong communication skills in English; additional languages are a plus.
- Customer-focused, patient, and able to handle challenging conversations.
- Able to multitask and work in a fast-paced environment.
- Basic computer literacy and experience using customer service systems/CRM tools.
- Willing to work shifts, weekends, or rotational schedules if required.
- Excellent verbal communication
- Active listening
- Customer service and problem‑solving
- Data entry accuracy
- Ability to stay calm under pressure
- Positive and professional attitude
VERZTEC CONSULTING PTE. LTD.Toa Payoh, 2 km from Novena
to multi-task
Requirements
• Singaporeans and SPRs are eligible to apply
• Work Location: Strictly office-based (NO remote work is allowed)
• Working hours: Monday to Friday from 9am to 6pm (with 1 hour lunch break)
• Contract period: Immediately...
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