Customer Service Executive/ Associate (12 months) #JTL
RECRUIT EXPRESS PTE LTD Toa Payoh
Manage walk
- in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
- Ensure unresolved issues over the counter are promptly followed up within stipulated time;
- Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
- Provide excellent customer service experience;
- Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
- Other incidental “ad hoc” duties to ensure smooth functioning of various touch points such as assisting Digital Comms and Call Centre;
- May be rotated amongst the different Service Centres;
- Undertake projects or other responsibilities as assigned
- Minimum GCE ‘A’ Levels/ Diploma/ Degree holder from recognized institution
- Preferably with 2 to 3 years of customer service experience
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA License No: 99C4599
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