[ref. b89399402] Customer Service Officer (Bowling Centre/Resort Reservation/5 Days/AWS) - Tampines

Our esteemed client, an established MNC, is searching for a Customer Service Officer (Bowling Centre/Resort Reservation):

Job Responsibilities:

1. Customer Service Officer (Bowling)

• Handle daily operations and maintain facilities within the Bowling Centre.
• Manage the cashier counter during operation hours and reconcile daily payment balances.
• Provide excellent customer service to Club Members, guests, and the public.
• Ensure compliance with established game rules during bowling leagues and competitions.
• Update and maintain bowlers’ records and results, including handicaps, league results, and competition results.
• Manage enquiries, bookings, organization, and billing for corporate events, and submit monthly reports.

1. Customer Service Officer (Reservation)

• Handle phone and walk-in inquiries related to bookings and reservations
• Provide guests with essential information including property rules, emergency contacts, and check-in/out procedures
• Manage guest arrivals and departures to ensure a smooth and pleasant experience
• Collect payments for accommodation and facility usage accurately
• Perform daily cash tallying and reconcile with revenue collection reports
• Prepare and raise billing requests when necessary
• Track and follow up on lost-and-found items
• Generate and share daily check-in reports with relevant teams (e.g. security and housekeeping)
• Monitor and replenish front desk stationery supplies
• Record and submit monthly usage readings for photocopiers or other equipment

Job Requirements:

• Minimum GCE N Level or equivalent with at least 1 year of relevant experience
• Willing to work shifts, including weekends and public holidays

Additional Information:

• Salary: Up to SGD 2,100 + OT + AWS + Variable Bonus
• Working Location: Changi (Pick Up Provided Hourly at Tanah Merah MRT)
• Working Hours: 5 Days

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

We regret that only shortlisted candidates will be notified

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