Customer Service Officer - Jurong West

Job purpose

The purpose of Customer Service Officer is to process order and co-ordinate operations within the Company. The department is a link between Sales to operations. Customer Service Officer is to execute timely completion of orders and delivered to customers.

• Attend to telephone and email sales inquiries for all range of product in Tat Lee Engineering
• Require basic desk research to support business development activities, collate and circulation of industry/product information.
• Processing of Sales quotation, Sales Order to Delivery Orders, to ensure all processing are on time
• Require to review contracts (e.g. Sales Agreement, Sales Blanket Order, Customer’s Purchase Order.
• Liaise with freight forwarders on incoming and outgoing shipment.
• Attend to walk-in customers.
• Follow up on status of Sales quotation and Sales Orders
• Coordinate with in-house operation team for manufacture and delivery schedule.
• Responding to complaints from customers and give after-sales support when requested
• Maintain office files and records
• To assist Finance department to follow up payment with customers
• Generate necessary sales reports for reporting to Sales Manager
• Ad-hoc tasks pertaining to job role and business needs will be reviewed and may be assigned accordingly by the HOD.

• Minimum GCE 'O' Level / Diploma of Logistic Management or Diploma of Supply Chain Management or

• Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint).
• SAP knowledge will be an advantage.
• Able to work in fast paced environment.
• Possess good communication and business writing skills
• Service oriented