Customer Service Officer (Freight Forwarding)

apartmentCogent Integrated Supply Chain placeJurong East scheduleFull-time calendar_month6/8/25

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

This is a full-time on-site role for a Customer Service Officer (Freight Forwarding) in Cogent Integrated Supply Chain Pte Ltd. The role will be responsible for handling export documentation, managing communication and document management processes, and ensuring proper billing for all closed jobs.

Manage shipping documentation formalities in regards to Port Authority / Customs / TradeNet / PortNet
Ensure proper and timely billing / closing for all job files, issuance of credit note, internal expenses report by end of each month
Coordinates day-to-day operations and transactions for freight forwarding and other related activity
Manage job file creation, costing and other data entries in 56Cargo System
Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents, e.g. shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt, export subsidiary certificate, etc
Send pre-alerts and shipping advice timely to customers and agent
Coordinates dispatch of shipping documents to customers and agent
Assist for rate sourcing with various carriers
Any other duties and responsibilities assigned from time to time

Requirements:

Minimum Diploma or equivalent qualification in logistics or related field
Preferably with relevant experience in Freight Forwarding/ Logistics industry
Good verbal and written skills
Attention to detail and ability to manage multiple tasks

Other Information:

Monday to Friday: 8.30am to 6pm
Lunch subsidies
Medical, dental & insurance benefit
2 way-Transport provided at Jurong East
In-house gym

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