$UP3.3k [Entry] Survey Experience Officer (Call Centre Agent/Customer Service)

apartmentPERSOL placeNovena scheduleFull-time calendar_month15/4/26

Office: Novena/ Clarke Quay

Contract Duration: ASAP till Dec 2026 (Renewable subject to performance)

Working Days and Hours:

5 days work week across Monday to Sunday

Up to 44 hours per week (based on roster) Eg: 12:00pm to 9:30pm

Work closely with team-mates on assigned respondents to attain surveys completion.
Update daily report accurately to account for productivity and surveys attainment.
Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
Attain key performance indicators (KPI) established.

Job Requirements:

At least ‘A’ levels qualification or equivalent.
Equipped with work experience in survey operations, sales, or customer service role.
Those without the academic qualifications will be considered with relevant work experience.
Applicants with call center background, direct sales and customer fronting will be advantageous.
Able to handle objections and complaints and proficiently de-escalate these cases.
Proficient in Microsoft Excel and internet usage.
Effective team player but also an efficient individual contributor.
Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.
Only Singaporeans may apply.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)

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