[ref. n4311220] Workle Pte Ltd - Customer Service Executive (Import/ Export)

apartmentWorkle Recruitment Agency placeChangi scheduleFull-time calendar_month 
Job Information
  • Location: Changi (transport provided)
  • Mon to Fri 9am – 5.30pm | Alt Sat 9am – 1pm
  • Salary: $3,500 basic

Responsibilities:

Import
  • Act as single point of contact for Airfreight Import
  • Manage internal and external customers for the movement of import shipments
  • Follow up on urgent shipments pro-actively
  • Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales
  • Ensure that customers’ expectations are being met and mapped in SOP
  • Regular Business Review with Customers – MBR or QBR
  • Perform ad hoc tasks as assigned by Immediate Superior
  • Perform End to End Process which include Billing
  • Follow up with Customer on any Billing Disputes
Export
  • Act as single point of contact for Airfreight Import
  • Manage internal and external customers for the movement of import shipments
  • Follow up on urgent shipments pro-actively
  • Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales
  • Ensure that customers’ expectations are being met and mapped in SOP
  • Regular Business Review with Customers – MBR or QBR
  • Perform ad hoc tasks as assigned by Immediate Superior
  • Perform End to End Process which include Billing
  • Follow up with Customer on any Billing Disputes

Requirements:

  • Experienced in Airfreight
  • Minimum 3 " O" Level or 5 " N " Level
  • 2 year's experience within the same industries / field
EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

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