Customer Service Officer (Banking / Call center / PM Shift)

apartmentPersolkelly placeChangi descriptionTemporary calendar_month28/4/25

Customer Service Officer (Call Centre)

Location: Changi / Jurong East
Contract: 12 Months (renewable / convertible)

3 months training

Working days: 4 weekdays + 1 weekend

Working hours: PM shift

Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Basic salary: $2,800 - $3,800

Shift Allowance: Up to $1,000

Job Description:

Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
Ability to understand customers’ needs and provide appropriate solutions and attention.
Identify cross-sell opportunities during customer interaction.
Consistently deliver quality service to our customers to achieve total customer satisfaction.
Solicit customers feedback and identify problem trends for improvement actions.

Requirements:

Call Centre experience is an advantage
Great interpersonal & positive attitude
Proficient in MS Office

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

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