Operations analyst - Pasir Ris

Job Title: Operations Analyst

Job Summary:

We're seeking a highly analytical and strategic Operations Analyst to drive business growth and optimization in our restaurant operations. The successful candidate will leverage data-driven insights to identify opportunities for improvement, develop and implement process enhancements, and collaborate with cross-functional teams to achieve operational excellence.

Key Responsibilities:

1. Data Analysis and Insights:

• Collect, analyze, and interpret large datasets from various sources, including POS systems, inventory management software, and customer feedback platforms.
• Identify trends, patterns, and correlations in data to inform business decisions and drive growth.
• Develop and maintain dashboards, reports, and visualizations to track key performance indicators (KPIs) and progress towards goals.

1. Process Improvement and Optimization:

• Collaborate with operations teams to identify areas for improvement and develop solutions to optimize processes, reduce waste, and enhance customer experience.
• Conduct root cause analysis of operational issues and develop recommendations for improvement.
• Implement and track the effectiveness of process changes and provide feedback to stakeholders.

1. Strategic Planning and Analysis:

• Support senior leadership in developing strategic plans and business cases for new initiatives and projects.
• Conduct market research, competitor analysis, and customer segmentation to inform business decisions.
• Develop financial models and forecasts to evaluate the impact of business decisions on revenue, profitability, and growth.

1. Collaboration and Communication:

• Work closely with cross-functional teams, including operations, marketing, and finance, to drive business outcomes and achieve goals.
• Communicate complex data insights and recommendations to non-technical stakeholders through clear and concise reports, presentations, and dashboards.
• Develop and maintain strong relationships with stakeholders to ensure alignment and drive business outcomes.

Requirements:

1. Education: Bachelor's degree in Business Analytics, Operations Research, Statistics, Computer Science, or related field.
2. Experience: 1+ years of experience in data analysis, operations research, or a related field, preferably in the restaurant or hospitality industry.
3. Skills:

• Advanced data analysis and statistical skills (e.g., regression, forecasting, data mining).
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and programming languages (e.g., Python, R, SQL).
• Strong business acumen and understanding of financial modeling and forecasting.
• Excellent communication, presentation, and interpersonal skills.

1. Certifications: Certification in data analysis, business analytics, or a related field is a plus.

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Collaborative and dynamic work environment.