Operations Analyst [ Retail Industry ]

• 5 days work week
• Attractive Benefits & Incentives
• Travel Retail / FMCG Retail Industry

This position focuses on managing technical operations, facilitating effective communication with stakeholders, and enhancing business processes. You will collaborate closely with both internal and external partners, provide valuable insights for business improvement, and support key business initiatives.

• Contribute to projects focusing on improving processes, governance structures, and performance management systems.
• Analyze data to support decision-making, identify trends, and provide solutions to issues faced within projects to the Senior Management.
• Contribute to the creation of reports and presentations that communicate project updates, findings, and recommendations and present to executive audiences.
• Execute on project components related to operations strategy development. Assist with market research, analysis, to provide necessary reports for Management’s decisions.
• Provide data analysis sales reports to Operations Excellence Team to assist in sales strategies
• Be aware of store sales and KPI targets, as well as performance targets to accurately record, verify and compilation of sales related commission / incentives / push monies etc.
• Provide support in new stores opening and closing, new products launches and events.
• To act as a liaison to co-manage Brand Ambassadors not limited to rostering consolidation & sales data sharing to Agencies. Maintaining of positive relationship with external vendors & agencies.
• Identify improvement opportunities and communicate suggestions to management to drive operational & cost efficiency.
• Responsible for managing relationships with external vendors and suppliers, ensuring that they meet contractual obligations and quality standards.
• To work with other internal stakeholders and legal department to ensure contractual obligations are met to the best interest of the Organization.
• Reviewing existing processes, identifying inefficiencies and suggesting improvements to manage and optimize company’s processes.
• Responsible to take charge of all operational permit clearance and renewal for smooth operations including airport passes.
• Ensure administrative matters not limited to invoices & payments are made before deadlines.
• Collaborate productively and respectfully with team members & internal stakeholders.
• Adhere to company retail standards, operation procedure, customs compliance and related policy.
• Any other ad-hoc assignments assigned by Managers to meet the organization & business needs.

• Possess Degree in relevant discipline
• Minimum 2-3 years related business analyst experience
• Experience in FMCG Retail / Travel Retail industry is preferred
• Competent in Microsoft Office Suites and proficiency in Excel (Formula, Pivot Table, Power Pivot, Data Management, Powerpoint for presentation and Power BI for Data presentation
• Must have the ability to be able to create reporting template from scratch with formulas.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to [email protected] or click APPLY NOW

EA Personnel Name: Ong Hui Shan (Gwen) | EA Personnel No: R1767800