[ref. d91457104] Business Operations Manager (CEPP and FREIGHT)

Employment Type: Full-Time

• Lead CEPP & Freight Forwarding business operations
• Drive pricing, cost optimisation, and strategic improvements
• Engage partners, vendors & government agencies at executive level

Job Description

Airpak Express Pte Ltd is looking for a proactive and commercially driven Business Operations Manager (CEPP & Freight Forwarding) to lead key strategic and operational initiatives. Based in Changi East, you’ll manage pricing structures, cost control, and business planning while working closely with internal teams and external stakeholders to ensure seamless execution across courier, express, parcel, post, and freight forwarding activities.

• Develop and implement effective operational plans to meet business objectives and drive continuous improvement
• Manage and optimise the company's resources, including personnel, equipment, and facilities, to enhance productivity and efficiency
• Analyse and interpret data to identify trends, opportunities, and challenges, and make data-driven decisions to improve operations
• Collaborate with cross-functional teams to streamline processes, resolve issues, and enhance the overall customer experience
• Monitor and report on key performance indicators, ensuring the business meets its targets and objectives
• Provide strategic guidance and leadership to the operations team, fostering a culture of innovation and continuous learning
• Ensure compliance with relevant industry regulations, safety standards, and company policies

• Lead pricing strategy across domestic courier, international express, and freight forwarding
• Manage vendor rates, costing models, and margin control
• Support commercial proposals, tenders, and customer-specific pricing
• Collaborate with the operations team to identify inefficiencies and improve process flows
• Engage external stakeholders including airlines, agents, and regulatory bodies (e.g. ICA, CAAS, IMDA, Customs)
• Champion system and process automation to enhance commercial planning and cost tracking

• Degree in Business, Logistics, Supply Chain, or related field
• Minimum 5 years of experience in logistics or freight forwarding, with exposure to both CEPP and forwarding operations
• Strong commercial acumen and data analysis skills
• Excellent communication and interpersonal skills
• Demonstrated leadership with cross-functional collaboration experience
• Familiarity with industry regulations, cost structures, and pricing models

• Career progression in a well-established logistics provider
• Strategic role with high visibility and regional exposure
• Competitive salary and performance incentives