Customer Service Executive - CK - Geylang
Position: Customer Service Executive Job ID: 19857- CK
Salary: Basic up to $3,500 + AWS
Responsibilities:
- Oversee the day-to-day management of all aspects of customer service.
- Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.
- Promote excellent customer service and ensure consistent customer satisfaction.
- Manage/Resolve service complaints and provide solutions in a professional manner
- Perform billing tasks, including invoicing and inventory managing.
- Liaise with suppliers and transport partners for smooth flow of goods
- Handle escalations related to stock discrepancies, delays, or damages
- Process and monitor customer orders through WMS and coordinate with warehouse and transport teams to ensure accurate and timely dispatch.
- Process customer orders, returns and exchanges.
- Identify and facilitate with superior in work process improvement
- Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time.
- Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.
Requirements:
- Higher NITEC or Diploma/Degree or its equivalent.
- Good understanding of customer account management.
- Friendly, service-oriented, and customer-focused attitude.
- Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook,Powerpoint)
- A reliable and collaborative team player
- Excellent problem-solving and multitasking abilities.
- Minimum 1 year of relevant customer service experience.
- Familiar with WMS is an added advantage
Interested applicants please send your resume to Calista@pasona.com.sg with email subject header "Job Application for Customer Service Executive - CK Job ID:19857".
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