Customer Service Officer/Call Centre (Banking) - Bukit Merah

apartmentHELIUS TECHNOLOGIES PTE. LTD. placeBukit Merah scheduleFull-time calendar_month 
Position: Customer Service Officer/Call Centre(Banking)

Shifts Role: Morning and Afternoon

Job Requirements:
  1. Comfortable with using computer applications and tools.
  2. 1 year of experience in customer-facing roles (front or backend) is preferred.
Job Role and Responsibilities:
  • Interact with internal & external customers to answer customers queries.
  • Responding promptly to customer inquiries on general and transactional enquiries.
  • Communicating with customers through various channels
  • Achieve set Customer Center targets (KPIs) while upholding service quality.
  • Promote the Bank's products and services through cross-selling.
  • Assist customers in transitioning to the Bank's digital platform based on their preferences.
  • Demonstrate flexibility in work deployment as needed.
  • Assist Operations in managing customer requests and transactional follow-ups.
  • On the job training will be provided.

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

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