Customer Support Engineer/ Specialist #JTL

apartmentRECRUIT EXPRESS PTE LTD placeToa Payoh descriptionPermanent calendar_month16/4/26

1 Support customers and ensure customer satisfaction by

Providing prompt & relevant technical / information assistance to each customer
Gather & communicate customers’ feedback concerning the company's product quality, delivery & services to SAM management
Highlight / initiate / lead / execute customer satisfaction activities with other departments

2 Adhere and abide with all SAM and Customer rules, compliance, quality and safety policies

Ensure & practice good housekeeping
Observe all safety rules of the company and at customer premises
Exercise safety precautions
Use approved, safe methods & procedures while working in the factory premises

3 Perform failure analysis and prepare failure analysis report for each defective product

To receive training for competency to perform failure analysis
Correctly identify & verify all defective products made by SAM

4 Defect & Crisis Management

Lead & execute control & containment activities in the event of quality trouble
Be familiar with & exercise proper trouble escalation, if the need arises
Perform on-the-job task when appropriate (as per training planning)

Requirements

Minimum Diploma or Degree in any Engineering discipline.
Preferably with 2 to 4 years of relevant experiences.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg

EA License No: 99C4599

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