Customer Service Executive - Choa Chu Kang

apartmentPACIFIC INTEGRATED LOGISTICS PTE LTD placeChoa Chu Kang descriptionPermanent calendar_month 

Job Responsibilities:

  • Ensure accurate data entries are made into the customer and warehouse management systems, keeping records up to date.
  • Generate basic reports on inventory, orders, and billing as required, and ensure they are completed on time.
  • Monitor and follow up on customer orders to ensure timely delivery, resolving any issues that may arise during the process.
  • Communicate with warehouse and logistics teams to ensure orders are fulfilled and shipped correctly.
  • Serve as a point of contact for customers, handling inquiries, resolving issues, and addressing concerns professionally.
  • Respond to customer emails, calls, and messages, ensuring that all issues are resolved or escalated appropriately.
  • Ensure all documentation, paperwork, and filing related to customer orders, billing, and inventory are accurate and completed on time.
  • Generate and review billing invoices and assist with inventory reports.
  • Work closely with the warehouse and sales teams to ensure smooth operations and resolve any order-related issues.
  • Assist in coordinating between departments to ensure that customer service objectives are met and customer satisfaction is achieved.
  • Any other duties as assigned by superior.

Job Requirements:

  • Minimum Diploma
  • Able to communicate with Chinese speaking customer
  • Able to work 5.5 days (Saturday work from home)
  • Good interpersonal, communication and analytical skills
  • Able to work as a team player, pro-active, self-motivated and high sense of responsibility
Benefits
  • Medical
  • AWS (Subject to performance)

**Shuttle service is provided from/to Joo Koon

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