[ref. b98674804] Inside Sales and Contract Engineer

Key Responsibilities and Outcomes:

Inside Sales Responsibilities:

• To respond swiftly and accurately to all customer queries within pre-agreed timescales
• Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer
• Responsible for delivering high levels of customer satisfaction at all times
• Ensure quotations are recorded accurately and in a timely fashion, to maintain departmental KPI’s
• Ensure accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation prior to issue to Contracts for booking in
• Progress/chase outstanding quotations within pre-agreed timescales and report accordingly
• To maximise the potential of key accounts and new business with existing and new customers
• Use existing procedures to solve routine or standard problems
• Work under supervision and direction from the Customer Service Manager

Contract Engineering Responsibilities:

• Accept and review the factory Order Confirmation, ensuring the accuracy of all data contained within it.
• Review sales order promise dates and adjusts were necessary based on the latest information from purchasing, never allowing orders to go late.
• Communicate with factory points of contact on orders with delivery issues and escalate orders where appropriate to the Operations Manager for further follow-up.
• Carry out the purchasing function of the day-to-day tasks.
• Expedite suppliers on a regular (weekly) basis to ensure on time delivery of purchased items and run delivery performance reports as part of supplier performance evaluation
• Organise the provision of technical schematics, drawings and administrative response to Project Contracts and Sales Orders as required by the conditions of the job