Airfreight Import Customer Service Manager
Rapid Recruitment Asia Pte Ltd Changi Full-time
- 5 Days (9AM-5:30PM), Sat (9AM- 1PM)
☑ Changi Alps (Transport provided at Tanah Merah & Tampines)
☑ AWS + PB
Responsibilities:
- Guide and support the import customer service team to ensure shipments are handled smoothly from start to finish
- Oversee daily activities such as document checks, coordination with airlines, customs clearance, invoicing, and closing of jobs
- Spot areas where processes can be improved and drive changes to make workflows more efficient
- Keep track of team performance, provide coaching, and raise any concerns to management when needed
- Step in to manage complex customer issues and provide solutions when escalations arise
- Work closely with different departments to ensure timely and accurate handling of shipments
- Ensure all activities follow company guidelines and meet regulatory requirements
Requirements:
- Only Singaporean may apply
- Familiar with CargoWise system
- Strong understanding of airfreight import processes, documentation, and customs requirements
- Min. 4-6 years of experience in airfreight import customer service and billing
Lee Jia Xin | R1877275
Elitez GroupChangi
Role Overview
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Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000
The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring...
Rapid Recruitment Asia Pte LtdChangi
Basic Up to $7,000
Mon to Fri (9am - 5.30pm); Alt Sat (9am - 1pm)
• Lead and manage the Airfreight Import Customer Service team to ensure efficient and timely handling of import shipments.
• Oversee daily import operations, including...