Toa Payoh - Customer Service Officer - Airport Operations [Up to $5000 joining bonus]

Salary:

• Basic: $1,700 – $2,500
• Gross: $2,500 – $3,500

Location: Changi Airport Terminals

What We Offer:

• 12 days Annual Leave
• Shift Allowance: $200 – $500
• Overtime Pay
• Annual Wage Supplement (AWS)
• Performance Bonus
• Joining Bonus
• Staff Transport provided (for midnight shifts)

• Oversee and support daily airport operations to ensure smooth passenger handling and excellent service delivery.
• Supervise, guide, and motivate team members to uphold high standards in service, grooming, and discipline.
• Ensure compliance with all safety, security, and operational procedures set by airlines, airport authorities, and the company.
• Assist the Duty Manager with team deployment and operational coordination.
• Greet, check in, and assist passengers—including those with special needs—to ensure a seamless travel experience.
• Provide customer service in premium lounges, including meet-and-greet support, buffet setup, and basic system transactions.
• Communicate professionally with passengers and colleagues to deliver warm, efficient, and customer-oriented service.

Job Requirements:

• Willing to work rotating shifts, weekends, and public holidays.
• Able to communicate effectively with international passengers.
• Pleasant personality with a cheerful and service-oriented attitude.
• Team player who can perform well in a fast-paced environment.
• Independent, proactive, and able to multitask.
• Strong sense of responsibility and able to prioritize tasks effectively.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940