Customer service executive

Customer Service Executive (Logistics | 5.5-Day Work Week)

Work Schedule : 5.5 Days

We're looking for a proactive and detail-oriented Customer Service Executive to handle job order entries, coordinate with the Operations team, and provide frontline support to our valued clients. You will play a key role in ensuring smooth daily execution of container transport jobs through accurate system updates and communication.

Job Responsibilities:

• Provide accurately job order into the system before execution by the Ops Team.
• Perform timely administrative tasks to support operations (e.g., track and update vessel ETAs, monitor container usage)
• Answer incoming calls professionally and handle inquiries efficiently
• Respond to customer emails clearly and professionally
• Support processing of import and export jobs
• Assist with other ad-hoc administrative or support duties as required

Requirements:

• GCE N/O Levels or equivalent
• Basic understanding of customer service principles and logistics workflows
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Good communication skills (spoken and written)

• Ability to multi-task and able to cope under pressure
• Strong attention to detail and accuracy
• Customer-oriented attitude with a team-first mindset