Customer Service Executive / Manager (MNC / 5D)

• Competitive Rewards and Benefits
• Career Growth and Development Pathways

Requirements:

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle and follow up on customer feedback or complaints to ensure resolution.
• Serve as the first point of contact via phone, email, and in-person.
• Record and track customer enquiries for follow-up by the Business Development team.
• Monitor collection schedules and purchase orders.
• Provide administrative support on billing, service engagement forms (eSEF), compliance documentation, and monthly reports.
• Maintain filing systems and update waste information in NAV software.
• Update customer database and coordinate with internal departments to ensure timely service delivery.
• Assist the Customer Service Manager in improving customer satisfaction and process efficiency.

• Lead, coach, and mentor the customer service team to ensure high service standards.
• Oversee daily operations, inquiries, complaints, and escalation handling.
• Ensure efficiency in proposal generation, eSEF preparation, and invoicing.
• Manage key client accounts, including contract compliance and service reviews.
• Drive continuous improvement through analysis of feedback, KPIs, and service trends.
• Collaborate with Business Development and Operations to ensure smooth service delivery.
• Lead digital transformation initiatives and maintain accurate records and reporting.
• Prepare performance reports and implement SOPs, training, and service standards.

Responsibilities:

• Diploma or higher qualification in Business Administration, Logistics, or a related discipline
• At least 2 years of relevant experience in customer service, operations coordination, or administrative support
• Strong organizational, analytical, and problem-solving abilities
• Excellent interpersonal and communication skills with a professional and customer-oriented attitude
• Proficient in MS Office applications and comfortable working in a fast-paced environment

How to Apply:

Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button

*We regret only shortlisted candidates will be notified.*

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Cheah Man Cheng

EA License No: 22C1107