Customer Operations Assistant

We are seeking applications from candidates who is meticulous and have a mind for customer service.

Responsibilities:

• Manage, process and respond to all incoming customer queries and requests received by the Company through telephone, email, and other.
• Answering phone call and attending to walk in delivery/collection.
• In coordination with the dispatch team, manage and arrange sample collection requests received from customers including monthly collection.
• Prepare health certificate and cover letter or other documents for customers.
• To liaise with internal and external parties ensuring clear communication of information and smooth process flow.
• Maintain and update customer's contact details or any relevant documentation.
• Assist with other administrative tasks.

Requirements:

• Strong verbal and written communication skills in English with also the ability to communicate with our Mandarin speaking customers;
• Excellent time management skill;
• Strong attention to details;
• Ability to work independently in fast paced environment, training will be provided.
• Able to work 5.5 days per week (alternate Saturday)