ServiceNow Developer, Associate – Manager

We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

As a key member of the ServiceNow team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients.

Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The role involves:

• Serve as the key technical resource for the configuration, development, support, and ongoing maintenance of the ServiceNow platform. Strong fluency in the ServiceNow base platform, with the ability to learn and adapt across additional modules as engagement needs evolve.
• Demonstrate in depth knowledge of ServiceNow modules, including ITSM, ITAM, Custom Applications, SPM & EA, and SecOps, across both technical and functional domains.
• Lead requirements gathering efforts and provide guidance in defining and documenting end to end business processes and workflows.
• Define technical architecture and solution designs that align client business challenges with ServiceNow best practices and implementation standards.
• Lead and mentor a team of developers in translating requirements into user stories, designing and building solutions, conducting code reviews, and performing functional and technical testing.
• Design and develop solutions within the ServiceNow environment, including applications, forms, flows, workflows, UI policies, UI actions, business rules, ACLs, UI Builder, and other platform configurations to support client processes.
• Deliver both technical and non technical training to clients on implemented ServiceNow solutions to ensure effective adoption and operational readiness.
• Provide advanced support for ServiceNow by including troubleshooting complex application issues, implementing bug fixes, and performing root cause analysis.
• Actively participate in discovery sessions and process definition workshops alongside team leads and developers to ensure alignment between business requirements and technical solutions.

The ideal candidate should possess:

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related field with practical experience will be considered.
• A minimum 3 years of relevant experience on end-to-end ServiceNow implementation experience will be preferred.
• ServiceNow Certified System Administrator (CSA) will be required
• Experience with scripting in the ServiceNow platform using JavaScript
• Proficient in key technologies to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS is required.
• Demonstrated ability to work collaboratively in a team environment while effectively managing multiple priorities in parallel.
• Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non technical stakeholders.