Desktop Support/IT Support Engineer (Entry Level, OJT Provided) - Toa Payoh

apartmentAlphaeus Pte. Ltd. placeToa Payoh descriptionTemporary calendar_month10/5/25

5 Days (44 Hours)/ Week

Length of contract: 12 months (Renewable)

Responsibilities:

Responsible for the construction, testing, installation,

operations & facility management of client platforms to meet agreed business needs & service levels.

Perform troubleshooting for client platform related problems
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Manage client platform implementation/upgrade project.
Perform on research/evaluation of client platform tools.
Provide systems related technical advice to customers or project team.
Manage client platform management systems.
Manage systems changes through change request process & provide status reports to the relevant parties.
Perform client platform related presales tasks.
Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
Ensure service level meet requirement. Propose and implement action plan when required.
Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

Min. NITEC in any discipline.
Minimum 1 year in providing level 1 IT support.
Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
Knowledge of operating systems, software applications, and remote connection systems

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