Desktop Support/IT Support Engineer (Entry Level, OJT Provided) - Geylang

1. 5 Days (44 Hours)/ Week

Length of contract: 12 months (Renewable)

Responsibilities:

• Responsible for the construction, testing, installation,

• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

• Min. NITEC in any discipline.
• Minimum 1 year in providing level 1 IT support.
• Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of operating systems, software applications, and remote connection systems