Global Key Account Manager (GKAM) - Bukit Batok

apartmentWRIST FAR EAST (SINGAPORE) PTE LTD placeBukit Batok scheduleFull-time calendar_month30/4/25

Specific Major Responsibilities

Managing a mixed portfolio of Global Key Customers (retention strategy) and Target Customers (development) of 8-12 customers in total.
Developing and maintaining a strategy for all assigned customers
Ensure complete, strong, and updated account plans at all times, based on customer intel and needs and create alignment with stakeholders and P&L owners.
Increase share of wallet and create barrier to exit
Identify and grow new business opportunities with assigned customers
Deliver the budget for the assigned customers
Guidance on commercial/pricing strategy
Own the tender process and Wrist proposal A-Z, aligning with P&L owners nd tender management
Conduct business reviews as relevant including QBR and MBR.
Work with the designated Executive/Mgmt. Sponsor to optimize the results for the Customer and for the Company
Delegate relevant tasks to the Global Sales Coordinator, including but not limited to customer performance reports, internal briefing documents, customer KPI measurements, and preparation for QBR’s/MBR’s and annual business review meetings

Tasks & Responsibilities

Develop and maintain a strategy for all assigned customers with focus on development and growth
Ensure complete, strong, and updated account plans at all times, based on customer intel and needs
Ensure consistent and updated knowledge about all services offerings – across the Wrist Group
Deliver egular forecasts about the respective customer volumes/activities. Participate in the development of best practise for the Global KAM concept for the Wrist Group
Being proactive in communication, and delegating tasks to e.g. the Global Sales Coordinator
Ensure compliance on contracts, such as (but not limited to), price, frame, and rebate agreements
Ensure development and innovation as relevant
Prepare Executive/Mgmt. Sponsor collateral/briefing documents
Prepare customer presentations and other relevant material for customer meetings
Participate in all relevant meetings

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