Assistant Restaurant Manager (Cassia) - Geylang

Position Overview

The Assistant Manager is responsible for the management of Cassia Restaurant in accordance with the hotel's operating procedures. Together with the F&B Supervisors, the individual is also responsible for the compliance towards service, food hygiene, safety and other standards.

• Attend departmental meetings, line-ups and other training as scheduled
• Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
• Provide guest with an enjoyable and expertly served dining experience
• Maintain complete knowledge of hotel layout, room capacity, hours of operation for other outlets, proper in-room set-up and maintain the grooming standards of the hotel
• Check in with guests to assess guests' satisfaction levels for guest experience improvement
• Analyze guests' feedback to ascertain guest service delivery gaps
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction

• Supervise and support Wedding and Social Events Team
• Present sales reports and recommendations for management updates and decision-making
• Be involved in career progression and succession planning of team members

• Minimum 3 years of experience in supervisory role in service industry
• Ability to communicate with guests and internal stakeholders clearly and pleasantly
• Possess Singapore food safety certification