Senior Store Manager/Store Manager

• Employee insurance coverage & grooming allowance
• Staff purchase benefits
• Long service awards payout in cash
• Commission payable
• 5-day work week (retail shift basis)

Let’s talk about the role!

We believe that our Senior/Store Managers have a tremendous opportunity to develop their full potential with Onitsuka Tiger. This is because we provide the support of a global organization while empowering our employees to take responsibility at the store level.

How will you make a difference?

We expect that our Senior/Store Manager help deliver a memorable retail experience by:

1. Driving Business Performance

• Leverage your understanding of KPIs, retail strategies, and customer trends to maximize store growth and profitability.
• Plan and execute strategies to achieve sales targets, monitor inventory levels, and ensure product availability aligns with customer demand.
• Partner with Client Advisors to improve overall selling skills and performance to meet sales goals and KPIs.

1. Delivering Exceptional Customer Experiences

• Supervise, assist, and motivate Client Advisors to provide high-value, memorable experiences for every client.
• Act as a quality control supervisor to ensure client interactions meet the highest standards of service.
• Resolve difficult customer issues promptly and escalate to management when necessary.
• Maintain a thorough knowledge of products and the brand’s positioning in the market, while keeping up to date with industry trends.

1. Maintaining Operational Excellence

• Manage and oversee daily operations, including stock take planning, staff rostering, and operational procedures in the store and stockroom.
• Think outside the box to handle unexpected interruptions and ensure smooth store operations.
• Maintain merchandising standards in line with brand guidelines and expectations.

1. Leading, Motivating, and Developing the Team

• Build and nurture a strong team culture, leading by example to inspire and motivate team members.
• Coach, mentor, and develop team members to achieve sales goals and deliver exceptional customer service.
• Identify top performers, groom future leaders, and implement strategies to recognize and reward outstanding performance.
• Drive a culture of appreciation, collaboration, and achievement to support team success.

1. Mastering the Industry

• Stay ahead of industry trends in footwear and accessories, ensuring the store remains competitive and innovative.
• Develop a deep understanding of the brand’s products and communicate their value effectively to both the team and clients.

• You have proven experience in retail management, ideally in fashion or lifestyle brands.
• You have a strong understanding of KPIs and a track record of driving business performance.
• You possess in-depth knowledge of footwear and accessories trends.
• You are a strategic thinker with the ability to execute long-term plans.
• You have exceptional people skills and a collaborative leadership style.

What’s in it for you?

• Career ownership, enabling you to build your knowledge and experience
• A supportive feedback-based culture where respect and integrity guide us in what we do
• On the job training sessions, we are committed to helping you grow, both professionally and personally

If you liked what you have read and want to join our team then we would be keen to hear from you!

Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage.