Customer Service Executive

Customer Service Senior Executive / Executive

On job training will be provided.

Key Responsibilities:

1. Customer Inquiries and Support

• Respond promptly to customer inquiries via email and phone calls
• Provide accurate information regarding products, services, pricing, and promotions.

1. Sales & Opportunities

• Follow up with customers regularly to identify and capitalise on new sales opportunities through proactive phone calls.
• Identify and suggest potential sales opportunities during customer interactions, including upselling or cross-selling relevant products or services.

1. Order Processing

• Prepare, monitor, and follow-up on quotations and customer orders to ensure timely and accurate processing.
• Update customers on order status, delivery timelines, or any potential delays.

1. Documentation and Record-Keeping

• Maintain proper documentation and records to ensure easy access to customer and order-related information.
• Loading purchase / sales orders, creating invoices and good received notes.
• Update CRM systems or databases with relevant customer information.

1. Ad-hoc Duties

• Perform other ad-hoc duties as assigned to ensure smooth day-to-day operations.
• Basic English language competency required (spoken and written)

Working Hours:

• 9 am to 6 pm, 5-day work week