Toa Payoh - Customer Service Executive (Central/ Gov)

The Opportunity:

• Our client: National level Organization
• Working Location: Havelock area
• Basic Salary: Up to $2.8k
• Working hours: Mon
• Fri 8.30am
• 6pm, Sat 8.30am
• 1pm (Based on roster)

Job Responsibilities:

• Provide frontline operational support, including guiding users on application procedures and required documentation.
• Handle walk-in enquiries and process applications at service counters.
• Manage and process high-volume online applications efficiently within set timelines.
• Liaise with internal teams to ensure smooth service delivery and user support.
• Oversee system-related requests and coordinate with technical specialists to resolve issues raised by stakeholders.
• Conduct physical delivery of official documents across various locations in Singapore; monitor and verify completion status within required timelines.
• Participate in workflow improvement initiatives and assist in updating standard operating procedures (SOPs).
• Collaborate with professionals from partner organizations and external agencies to support comprehensive case management.

Job Requirements:

• Minimum 3 years of relevant work experience in operations or customer-facing roles
• Willing and able to perform field duties across Singapore (transport costs reimbursed)
• Strong ability to work independently and under pressure
• Proven experience in delivering excellent customer service to diverse stakeholders
• Excellent verbal and written communication skills
• Quick thinker with strong problem-solving abilities
• Proficient in IT systems and related applications (Basic Microsoft office, E-filing systems)

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume.
• All shortlisted candidates will be contacted.

Personnel Registration Number: R23113333