Programmes & Member Operations Executive

Role Purpose

The Programmes & Member Operations Executive provides operational support for the delivery of SICC’s programmes and events, with secondary support for routine membership operations.

The role is execution-focused, ensuring programmes and events are well-coordinated and professionally delivered, and that members receive timely and consistent operational support. Working in a member-centric environment, the role contributes to high-quality programme delivery, strong member engagement, and operational excellence, working closely with internal teams and external service providers.

1. Programmes & Events Operations

• Support the end-to-end operational delivery of programmes and events.
• Co-ordinate event logistics such as registrations / RSVPs, venues, vendors, and partners, and support programming & on-site delivery.
• Support post-event follow-up including attendance tracking, feedback collation, and event reporting.

1. Member Operations Support

• Support member onboarding, renewals, updates and maintenance of accurate member records.
• Assist with member communications related to programmes, notices, surveys, and follow-ups.
• Support member engagement initiatives through programme-related outreach and coordination.

1. Marketing, Administrative & Reporting Support

• Support the execution of approved programme and event-related communications (e.g. EDM distribution, event listing, website updates).
• Coordinate with internal and external stakeholders on programme-related deliverables.
• Maintain accurate records across CRM and event systems, and support basic reporting and documentation.

• Diploma or Degree in Business, Marketing, Communications, Events Management, or related fields.
• 1–3 years of relevant experience in events support, membership operations, or customer-facing roles.
• Experience in a membership-based organisation, chamber, association, or events environment is an advantage.
• Strong organisational, coordination and follow-through skills.