#SGunited Jobs IT Service Desk Engineer - Toa Payoh
ITCAN PTE. LIMITED Toa Payoh Full-time
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
FujitsuBukit Batok, 10 km from Toa Payoh
We are seeking an experienced Service Desk Manager to lead and optimize our IT support operations, ensuring high-quality technical assistance for end users. This role involves managing both onshore and offshore service desk teams, driving automation...
MORGAN MCKINLEY PTE. LTD.Toa Payoh
We are seeking a proactive and detail-oriented individual to lead knowledge management initiatives within the service desk team of our client. This role is critical in enhancing operational efficiency, fostering a culture of knowledge sharing...
RecruitFirstToa Payoh
IT Service Desk Engineer (1 year contract) - Reputable Company
Mon-Fri: Office hours
Looking to build your foundation in IT support within a global tech environment? Join a fast-paced team where you’ll get hands-on experience managing IT issues...