Bedok - Strategic Operations Manager

Join the PC Dreams Group as an Strategic Operations Manager and play a crucial role in driving our mission forward. As a key member of our team, you'll oversee all aspects within a specific category.

This role is pivotal in driving our sustainability initiatives and ensuring our operations align with our commitment to environmental stewardship.

Key responsibilities:

1. Buyback Program Operations

• Conduct market research to analyze current buyback and trade-in prices.
• Develop and implement pricing strategies on a monthly basis to stay competitive and maximize profitability.
• Monitor industry trends and adjust pricing models accordingly.
• Take accountability for setting and maintaining competitive buyback prices to ensure profitability.
• Collaborate with the retail partners to meet and exceed sales targets.

1. Sales Pipeline Development

• Identify and cultivate new business opportunities to build a robust sales pipeline.
• Develop strategies for wholesale sales, targeting both local and international markets.
• Collaborate with the sales team to meet and exceed sales targets.
• Take accountability for sales performance and profitability, ensuring targets are met.

1. Sales and Marketing

• Open up new sales and marketing channels to expand our market reach.
• Plan and execute marketing campaigns to promote our products and services.
• Establish and maintain relationships with key clients and partners.

1. Warehouse Management

• Oversee the refurbishment warehouse operations, ensuring efficient workflow and quality control.
• Implement best practices for inventory management, product refurbishment, and order fulfillment.
• Apply 5S principles to maintain an organized, efficient, and safe warehouse environment.
• Ensure agility in processes to respond quickly to changing market demands and operational needs.
• Manage warehouse staff, provide training and support as needed.

1. Strategic Planning

• Develop and implement operational strategies to drive growth and efficiency.
• Analyze business performance data and generate reports for senior management.
• Identify areas for improvement and implement process enhancements.

1. Sustainability Initiatives

• Lead efforts to enhance the sustainability of our operations, focusing on reducing waste and promoting the reuse of electronic devices.
• Ensure compliance with environmental regulations and industry standards.
• Promote awareness of our sustainability efforts both internally and externally.

1. Compliance and SOP Development

• Develop and implement Standard Operating Procedures (SOPs) in compliance with ISO9001 and ISO27001 standards.
• Ensure all operational processes adhere to quality management and information security standards.

1. Team Leadership

• Lead and manage a team of employees, fostering a positive and productive work environment.
• Conduct regular performance reviews and provide feedback to team members.
• Ensure compliance with company policies and industry regulations.

Qualifications & experience:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in the electronics or refurbishment industry.
• Strong analytical skills with the ability to interpret market data and set pricing strategies.
• Experience in sales pipeline development and wholesale sales.
• Excellent organizational and leadership skills.
• Proficient in inventory management and warehouse operations.
• Strong communication and interpersonal skills.
• Commitment to sustainability and environmental stewardship.
• Familiar with ISO9001 and ISO27001 standards.
• Experience with 5S methodology and agile process management.
• Ability to work in a fast-paced and dynamic environment.

• Work Week: Monday - Friday
• Work Hours: 10:00 AM – 7:00 PM