Customer Service Executive - Jurong West

• The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction.
• An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

• Order processing, generate invoices, and credit/debit notes.
• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
• Shipment arrangement example like liaising with the 3rd parties providing shipping document to both customer & the nominated forwarder for export declaration.
• Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time.
• Handle customer complaints
• Liaising with QA / Purchasing Planning / Logistics / Internal factories
• process replacement order/issue credit notes for valid claims.
• Process and expedite shipments and ensure on-time delivery to customers
• Outstanding order monitoring and checking order status to update customers for any delays
• Adhoc assignments given by Manager

Skills & Qualification:

• Min. Diploma in any field, preferably in Supply Chain Management
• At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/
• logistics industry.
• Good written and communication skills
• Good customer handling skills and able to communicate with people of different levels
• Proficient in Microsoft Words and Excel
• Prior experience in the manufacturing/ harnessing environment is an added advantage.
• Experienced in SAP SD Module is an added advantage

Working Hours : Mon to Fri 8.30am - 5.30pm