Technical Support Engineer (Junior / MNC / Project Based)

Over the past several years, we have deepened our knowledge and experience in meeting customer needs in various vertical markets with professional and intelligent solutions, including smart city, transportation, retail, logistics, energy, and education.

• Provide technical support to business opportunities.
• Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.
• Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.
• With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.
• Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;
• Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.
• Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation;
• Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support;
• In charge of Planning and Implementation of Customer/User Training.

• At least Polytechnic or Bachelor’s degree in engineering, telecommunication or computer science related.
• More than one year of experience in project technical support, with familiarity in network communication technology preferred;
• Excellent communication skills and service orientation, meticulous and detail-oriented work attitude, hardworking and resilient;good documentation writing skills.