Technical support engineer

This role involves providing pre-sales and post-sales technical support, assisting with product recommendations, and ensuring customer satisfaction through expert advice on product specifications, applications, and troubleshooting.

Key Responsibilities:

• Technical Support: Provide technical assistance to the sales team by analysing customer needs and proposing appropriate design concept of offshore handling products (electrical or electrical-hydraulic driven) and their layout solutions.
• Customer Consultation: Engage with potential and existing customers to understand their technical requirements, offering product specifications, applications, and system integration.
• Product Knowledge: Maintain in-depth knowledge of the company’s range of products & systems, offshore equipment, and technologies. Stay up-to-date with new developments and product offerings in the offshore sector.
• Proposal Preparation: Assist in preparing technical proposals, including product specifications, quotes, and project timelines, ensuring alignment with customer requirements.
• Technical Presentations: Participate in customer meetings, product presentations, and technical discussions to explain product features, advantages, and benefits.
• Troubleshooting & Problem-Solving: Provide troubleshooting support during both pre-sales and post-sales phases, addressing technical issues, and ensuring that products function as expected in offshore environments.
• Collaboration with Engineering Teams: Collaborate with engineering, project and fabrication teams to create customized solutions for clients, ensuring all specifications and performance requirements are met.
• Bridging all teams: Bridge all relevant teams at the start of each new project to ensure that no gap among the teams on their understanding of product/system/solution specifications accepted by the client.
• Technical Documentation: Prepare and maintain accurate technical documentation, including product datasheets, product specifications and proposed arrangement.
• Market Analysis: Support the sales team with market research and competitor analysis, helping to identify emerging trends and opportunities within the offshore and hydraulics industry.

Skills & Qualifications:

• Education: Bachelor’s degree in Mechanical Engineering, Hydraulics Engineering, or a related technical field.
• Experience: Minimum of [3] years of experience in technical support, mechanical /machine design or mechanical engineering roles in the offshore, hydraulics, or related industries.
• Hydraulics Knowledge: Strong understanding of hydraulic systems, offshore equipment, and machinery used in the offshore industry.
• Technical Expertise: Experience in OEM component selection, application design, and technical problem-solving in an equipment design context.
• Communication: Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
• Customer-Focused: Ability to build strong relationships with customers by providing tailored technical solutions and delivering excellent customer service.
• Technical Support: Ability to support the sales team with technical knowledge, sales presentations, and proposal preparation.
• Software Skills: Familiarity with CRM software, CAD systems (Autocad 2D drafting skills and inventor 3D modelling skills are preferred), and other engineering tools for technical documentation and product design.
• Certifications: Relevant certifications in hydraulics systems or offshore engineering (e.g., certifications from ISO, API, or other industry bodies) would be advantageous.
• Travel Requirements: Ability to travel to customer sites, offshore locations, and industry events as required.

Desired Attributes:

• Good mechanical design / equipment design experience/knowledge
• Strong analytical and problem-solving skills.
• High level of attention to detail.
• Ability to work independently and as part of a team.
• Proactive and adaptable in a fast-paced, dynamic environment.
• Customer-centric attitude with a focus on providing value-driven solutions.

This position offers an exciting opportunity to combine technical expertise with communication skills in a dynamic offshore and hydraulics environment. If you have a passion for technology, enjoy customer interaction, and thrive in a challenging industry, we encourage you to apply.