Customer Service Executive / Billing Executive (Freight Forwarding)

• 5.5 Alternate Saturday
• Basic up to $4k
• Industry: Freight forwarding

Job Responsibilities

• Handle customer enquiries, service requests, and shipment bookings (air/sea).
• Liaise with carriers, customers, and internal operations to arrange freight schedules.
• Coordinate shipping documents such as BL, AWB, invoices, and packing lists.
• Follow up on cargo status and provide timely updates to customers.
• Resolve customer issues and ensure smooth shipment handling from booking to delivery.

• Prepare and issue billing invoices for freight, handling charges, and related services.
• Verify job files, costing, and supporting documents before billing submission.
• Work closely with operations and finance to ensure billing accuracy and timely invoicing.
• Handle billing discrepancies, credit/debit note requests, and customer billing enquiries.
• Maintain proper records and support month-end closing activities.

• GCE ‘O’/‘A’ Level or Diploma in Logistics, Business, or related fields.
• Prior experience in freight forwarding, customer service, or billing is preferred.
• Knowledge of air/sea freight operations and shipping documentation is an advantage.
• Strong communication, coordination, and customer-handling skills.
• Detail-oriented, organized, and able to work in a fast-paced logistics environment.
• Proficient in MS Office; experience with freight forwarding systems is a plus.

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)