Customer Service Executive

Overall Responsibility

The main aim is to provide operational efficiency with the goal of attaining excellent customer service.

Essential Functions

• Attend to customers who call-in with enquires, quotations, complaints or directing them to the appropriate salesperson.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Follow up to ensure that appropriate actions are taken on customers’ requests.
• Assist salespersons to prepare quotations for customers.
• Process sales orders, delivery orders and tax invoices.
• Provide delivery status or updates of customers’ orders, coordinate changes if necessary.
• Update changes in customers’ information
• Update inventory records, customers’ sales records and price change information.
• Coordinate with accounts department for debit/credit notes and goods return.
• Pick and and pack of goods for delivery to customers.
• Procurement planning, issue Purchase Orders and update outstanding purchase order
• Provide basic financial data entry support when required.
• Supporting the team and business partners in their commercial activities.
• To support tasks associated with sales and marketing in generating and supporting sales.
• Manage local marketing activities such as exhibitions, advertisements, contact to agencies etc.
• Perform any other Ad Hoc projects and assignments as and when required.