Patient Service Associate (2R, Emergency Department) - Toa Payoh

apartmentTAN TOCK SENG HOSPITAL PTE LTD placeToa Payoh scheduleFull-time calendar_month30/4/25

Patient Service Associate – Emergency Department

Job Summary:

We are seeking a compassionate Patient Service Associate (PSA) to join our dynamic Emergency Department (ED) team. As a PSA, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time in the ED.

Key Responsibilities:

Patient Reception and Registration:

◦ Assist patients and their families upon arrival, ensuring all necessary information is accurately recorded.
◦ Support the triage process by managing patient flow and coordinating with the medical team.

Handling Inquiries and Communication:

◦ Provide clear information to patients and families regarding ED procedures, waiting times, and hospital policies.

Administrative Duties:

◦ Manage patient records and documentation, ensuring all information is up-to-date and properly filed.

◦ Scheduling and assisting with appointments.

Ad-hoc duties such as excel preparation.

Billing and Payment

◦ Assist with payment collection.

Clinical Duties (training provided):

◦ Administer nasal swabs to patients.

◦ Assisting to take vital signs and ECGs

◦ Transferring patients from wheelchair to trolley, and assisting in pushing patients around.

Qualifications: Diploma in any discipline/GCE 'A'/'O' Level/Higher NITEC/NITEC in any discipline

Skills and Competencies: ◦ Excellent communication skills, with the ability to convey information clearly and empathetically.

◦ Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
◦ Able to multi-task, work in a fast-paced and dynamic environment.
◦ Proficiency in using various computer applications.

Additional Requirements:

◦ Willingness to work 2 rotating shifts, weekends, and public holidays.

◦ Previous experience in a healthcare setting or in customer service is preferred but not required.

What We Offer:

Competitive salary and benefits package.
Opportunities for professional development and career growth within the healthcare industry.
A supportive and collaborative work environment where your contributions make a direct impact on patient care.

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