Officer - Customer Service (Eunos Service Centre)

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities.

Make Every Customer Experience Count

We're looking for a passionate Customer Service Officer who thrives in a fast-paced environment and enjoys making a real difference at every customer touchpoint.

If you enjoy engaging with people, solving problems, and being part of a collaborative frontline team, this role is for you.

What You'll Do

As the face of our service centre, you will play a pivotal role in shaping each customer's journey:

• Deliver Exceptional Customer Experience
• Be the first point of contact - welcoming customers, understanding their needs, and ensuring their service visit is smooth, efficient, and pleasant.
• Manage Service Appointments & Coordination
• Accurately update and manage servicing and repair bookings through internal systems, ensuring seamless coordination between customers and workshop teams.
• Facilitate End-to-End Service Flow
• Create job orders and ensure clear, timely communication between customers and technicians-keeping everyone aligned and informed.
• Resolve Queries with Care & Ownership
• Respond promptly to customer enquiries, provide solutions or escalate when needed, and follow through to ensure closure and satisfaction.
• Support Daily Operations
• Maintain proper records of vehicle collection and security passes
• Manage cashiering duties, including handling payments and maintaining accurate daily reconciliation
• Ensure customer lounge readiness (including refreshments and general upkeep)
• Collaborate to Elevate Experience
• Work closely with teammates to continuously improve service delivery and contribute ideas to enhance customer satisfaction.

• Minimum GCE 'O' Level with at least 2 years of customer service experience
• A natural people-person with strong communication and interpersonal skills
• Customer-first mindset with a genuine desire to create positive experiences
• Comfortable working in a dynamic, fast-paced environment
• Detail-oriented and reliable, especially when handling administrative tasks and payments
• Proficient in MS Office and basic systems usage
• A team player who enjoys collaborating across functions to solve customer issues