Training and Operations Assistant

We are seeking a Training & Operations Assistant (Part-Time, 20 hours per week) to support the smooth running of the Elephant Training Institute. This role is ideal for an experienced professional who values structure, consistency and making a reliable contribution within a well-established organisation through part-time, stable work with no long hours.

Key Responsibilities

• Implement the Director’s plans for the Elephant Training Institute
• Coordinate and deliver training workshops, seminars and courses
• Manage course payments and ensure compliance with relevant government systems (e.g. Vendors@Gov)
• Respond to participant enquiries and compile post-course evaluations and feedback
• Raise invoices, chase debt and/or track payments through ticketing website
• Maintain accurate tracking records for confirmed and prospective participants
• Liaise with trainers and participants on logistics, materials preparation, and printing
• Source and coordinate external venues, including logistics and catering
• Maintain the participant database (Mailchimp); draft newsletters and issue communications
• Maximise access to relevant government grants and subsidies (e.g. SkillsFuture, SSI)

• Maintain relationships with universities, government bodies, professional associations, and private practices
• Use Mailchimp and digital platforms (LinkedIn, Facebook, Instagram) to promote training programmes
• Assist with maintaining and updating marketing tools, including the company website

• Assist with account statements and debt follow-up
• Provide general administrative and operational support to the Director as required

• Strong attention to detail and follow-through
• Excellent organisational and time-management skills
• Calm, structured, and reliable working style
• Clear written and interpersonal communication skills
• Comfortable using Microsoft and digital systems to support efficient operations
• Strong alignment with Elephant’s core values: integrity, reliability, and compassion

• Experienced administrative or operations professional, ideally within training, education, healthcare, or professional services
• Well suited to someone seeking a stable, part-time role with flexibility and meaningful responsibility
• Comfortable working independently, supporting senior leadership, and maintaining established processes