Cleaning services manager

Roles & Responsibilities

This role requires strong leadership, problem-solving skills, and a hands-on approach to operations.

Key Responsibilities:

• Plan, coordinate, and supervise daily cleaning operations across assigned sites
• Manage and lead a team of cleaning staffs, including scheduling, training, and performance evaluation
• Conduct regular inspections to ensure quality standards and compliance with health and safety regulations
• Liaise with clients to understand requirements, address concerns, and ensure service satisfaction
• Monitor inventory of cleaning supplies and equipment, placing orders when necessary
• Handle staffing requirements including hiring, onboarding, and resolving disciplinary matters
• Prepare reports on cleaning performance, incidents, and staff productivity
• Ensure adherence to company policies, procedures, and safety protocols
• Respond promptly to emergency cleaning situations or urgent client requests

Requirements:

• Proven experience as a Cleaning Supervisor, Operations Manager, or similar role
• Strong leadership and team management skills
• Excellent organizational and communication abilities
• Ability to multitask and work well under pressure
• Knowledge of cleaning products, techniques, and health/safety standards
• Basic computer skills (MS Office, scheduling tools, etc.)
• Able to work flexible hours, including weekends or public holidays when necessary
• Possession of a valid driver’s license