Assistant Service Manager

Working hours:

Mon – Fri , 8am to 5.30pm

Job Description:

1. To assist in managing a team of service department, providing guidance, support and coaching as needed.
2. Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.
3. Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.
4. Build and maintain strong relationships with clients by providing professional customer service and addressing their inquiries, concerns, and feedback promptly.
5. To delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.
6. Involve all aspects of service operations, including scheduling, dispatching, and monitoring service call to ensure timely and efficient resolution of customer issues.
7. Coordinate with other department to optimize resource allocation and meet service demand effectively.
8. Maintain accurate records of service activities, including service reports, maintenance schedules and inventory management.
9. Ensure that all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.
10. Any other ad hoc task as assigned by Manager or Management.

Requirements:

1. Diploma or Degree in Mechanical Engineering, Electrical Engineering, Facilities Management, or related technical discipline.
2. Minimum 2 years of relevant experience in service operations, maintenance, or facilities / M&E service industry.
3. Prior experience in a supervisory or team lead role is preferred.
4. Strong technical understanding of service operations, maintenance processes, and troubleshooting coordination.
5. Experience in managing service teams, including scheduling, dispatching, and workload coordination.
6. Good knowledge of customer service management and client relationship handling.
7. Strong leadership skills with ability to guide, coach, and motivate team members.
8. Good problem-solving skills with ability to handle operational issues efficiently under pressure.
9. Strong communication and interpersonal skills to manage clients, internal teams, and stakeholders.
10. Able to perform performance monitoring, reporting, and service KPI tracking.
11. Proficient in Microsoft Office (Excel, Word, Outlook) and basic service management systems (if any).
12. Familiar with safety regulations and compliance standards in service / M&E environment.