Project Engineer
RFNet Toa Payoh Temporary
Job Description
- Support Project Manager on Project Implementation for Lockers
- Round the clock monitoring and maintenance of the Lockers System to meet uptime as per the SLA commitments
- Respond to all incident/ service calls and be first responder on site to troubleshoot and resolve incidents including basic repairs or parts replacements
- Escalate, when necessary, in accordance to escalation matrix
- Coordinate and work with all stakeholders and contractors, to identify the causes of issues e.g. hardware, software, network problems, etc. that may affect the proper functioning of the System till resolution
- Create / update and track ticket in ticketing tool to closure observing SLA commitments
- Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
- Liaise and work closely with customers to address service concerns and to solve technical problems.
- Perform installation activities during project phase as tasked to ensure competency to support the system.
- Ensure all materials are properly documented and handed over during shift changes
- Perform any ad-hoc duties as assigned
- Build sustainable relationships and engage customers by taking the extra mile
- Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent
- Singapore Citizen or Permanent Resident is preferred
- Relevant experience in hardware maintenance and IT system support
- Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
- Strong technical knowledge in IT hardware and software troubleshooting, network administration, and IT security
- Good problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues
- Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
- Ability to work responsibly, independently and in a team
- Able to interact with all levels of people and work under stress
- On-the-Training will be provided. Position will be assigned based on the competence pick up during the training.
- This position will begin on an office‑hour schedule and later shift to 24/7 support. Candidates must be able to work rotating shifts
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