Geylang - Operations Executive, Cleaning
Mop Squad Geylang Full-time
The Operations Executive reports to the Operations Manager and oversees daily operations to ensure service standards are met. You will join our big family as a valued team member and receive on-the-job training to learn our workflow and procedures.
This role offers an excellent opportunity to grow professionally within a supportive and collaborative environment.
Key Responsibilities:
- Oversee daily cleaning operations, ensuring timely delivery of services that meet company and client standards.
- Supervise, train, and motivate staff to perform effectively while adhering to company policies and safety procedures.
- Build and maintain strong relationships with clients, addressing inquiries, handling complaints, and ensuring high levels of satisfaction.
- Conduct regular site inspections and safety risk assessments to uphold quality and safety standards.
- Resolve on-site issues and incidents, including conflict management, service recovery, and preparation of incident reports.
- Manage and monitor operational budgets, ensuring cost-effective use of resources and inventory.
- Ensure the proper maintenance and functionality of cleaning equipment and tools.
- Prepare regular operational reports for management review.
- Perform other ad-hoc duties as assigned.
Cheongdam SkinGeylang
and accounting software.
• Organisation skills, independent.
• Ability to handle sensitive, confidential information.
• Experience in a chain outlet environment is a plus.
• Min. 2 years of experience.
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