Technical Support Engineer

About the role

As a Technical Support Engineer at Enetek Power Group Pte Ltd, you will play a pivotal role in providing technical support and solutions to our clients. This full-time position in the West Coast West Region is an exciting opportunity to work with a leading engineering company and contribute to the success of our Electrical/Electronic Engineering operations.

• Provide the technical expertise to help customers find the best product and service solutions for their requirements & needs.
• Maintain relationships with the key suppliers, contractors and clients to ensure that the products and services offered meet the customer’s technical and operation requirement and make recommendations for promoting sales.
• Evaluate the technical specification and requirement for various field applications.
• Analyze the feasibility of implementing the Company’s products and services to meet the Customer’s technical expectation for successful field applications.
• Perform System sizing and design the solution to meet the technical requirement for various field applications.
• Propose the optimized solution to the Sales Team and make recommendations to promote sales.
• Provide technical support to customers and Sales Team on technical queries related to the products and services offered.
• Coordinate with System Engineering and Product Management team to identify and resolve product issues.
• Develop and maintain relationship with Sales Team, Customers and key Suppliers to ensure the smooth integration of solution.
• Provide troubleshooting and technical advice on product issues and coordinate with the Production Team for RMA support.
• Assist the Sales Team with the Product Transfer Price to complete the Quotation.
• Participate in technical meetings with Sales Team and Customers when required.
• Respond to the changes in the customer’s technical requirement and provide advice to the Sales Team to revise the product offering accordingly.

• Minimum 5 years of relevant experience in Telecom Industry with at least 5 years or relevant industry
• Strong knowledge & proven experience of Electrical System / solution for Telecom Industries
• Technical knowledge of AC UPS / DC Rectifiers and batteries
• Excellent negotiation, networking, and communication skills
• Good technical presentation skills
• Good problem-solving skills and an analytical mind set
• Highly adaptable, able to multi-task in a fast-paced environment
• Self-driven, independent with ability to complete assign tasks with minimum supervision
• Willing to travel as and when required.

• Competitive remuneration and career advancement opportunities
• Comprehensive training and development programs to enhance your skills
• Collaborative and supportive work environment with a focus on work-life balance
• Employee wellness initiatives and health benefits

About us

Join our dynamic team and be a part of our continued growth and expansion.

Apply now to become our next Technical Support Engineer and contribute to the success of our organisation!